Tag Archive for: service

BMW Hood

5 Ways To Tap Into The BMW Experience

5 Ways To Tap Into The BMW Experience will explore the many ways that BMW demands a quality experience for us.

BMW Hood

The Technology Experience

The technology in BMWs have been widely known as “far ahead of the competition” for years. Some proclaim that that is debatable in 2021, but I drove a 2006 3 series until two years ago and was still experiencing the same level of technological comfort as other manufacturer’s 2010 vehicles and beyond. Great technology is (in my opinion) the most important of the 5 Ways To Tap Into The BMW Experience.

I was able to connect my mobile device to my car’s AUX port in a 2006. I had a BMW iDrive Screen in a 2006. Most cars that my family and friends were driving were later models and they had no screens. I also had a sunroof, which is an option with many manufacturers, I’m just giving you the vision. It had alloy wheels and leather seats. My current sports model has “8-way adjustable seats”, I believe my 2006 had “6-way adjustable seats”—still extremely comfortable and tailored to my size.

Last but not least, the 2006 BMW 3 series had hip and curtain airbags in addition the steering wheel airbag when my son needed them.

I am loyal to the Bayerische Motoren Werke (or Bavarian Motor Works) brand. Period.

Silver BMW
Silver BMW Experience
Photo: Jakob Rosen

First Class Comfort Experience

Lumbar seat support, that is one of my favorite features in the “8-way adjustable seats”. I’m 5’3″ and as you can see it the pic below, I have created a snug fit between the seat and the steering wheel. I love to sit up straight— sometimes to humorous, non-stop, mocking of my family,(strangely enough mostly from my mother) but this series gets me there.

BMW Interior
BMW Interior Experience
Photo: Ukela Alred

Years of Top-Notch Documentation = Dependability

Dependability should probably not come after great technology on the list of the most important of the 5 Ways To Tap Into The BMW Experience, but you should know me by now. Technology is automatically what I think of first. However, I have been on the side of the interstate before—not fun! So even though I sometimes complain that this brand is the most sensitive brand I have ever had because a warning light is constantly coming on, I appreciate it. It makes me feel safe.

Now, I mentioned that I have been on the side of the road before. I am about to let you in on the absolute best resources for BMWs hands down. If you own a BMW, you already know what I am about to say. If you are considering purchasing a BMW, you’re welcome because you will be cozied up to this for hours in your spare time and pulling it up before you call your insurance company or the repair shop. BimmerFest BMW Forum. You’re welcome. The documentation on this website is positively mind blowing. I once spent an entire Friday night reading a back and forth on the diagnosis of a transmission issue. Fascinating. Entertaining. Informative.

BMW Tire
BMW Tire Experience
Photo: Jaddy Liu

Interior

I have been the owner of 3 BMW vehicles. I have owned two 3 series vehicles and one 5 series vehicle. Their interiors were gray interior and (2 with) black interior. I have had absolutely no complaints on the interior of either of them. I went over some of the “6-way adjustable seats” and 8-way adjustable seat” features in my 2006 325i and my 2016 BMW M3 Sedan above at length. The arm rest is plenty wide enough for two people to share without that awkward feeling of one person taking up too much space. There same goes for two backseat passengers—that’s for the both the 355i, the 328i and the 5 series. Just superb comfort.

I do want to chat later about the BMW knee airbags. Have you ever even heard of knee airbags? It’s new to me. I’ll be on Bimmerfest preparing for our future chat about it.

VIP Experience

Although this is last on the list of the 5 Ways To Tap Into The BMW Experience, it is just as important as the others.

Buying my car this year at BMW of Nashville was a different experience than a high-volume dealership in the area. I have been in other showrooms. I have been in other sales and financing offices. This experience was head and shoulders above. I will not lie to you and say that it was shorter. It was not. But the time that I spent there was better spent. Let me explain. I am a busy woman. I had my laptop, phone and lunch sprawled out at a table in the showroom so that I could make calls and program. My sales agent checked on my constantly, as did the finance manager and about 3 other salespersons that had absolutely no interaction with me at all. I walked over to grab a magazine and the service manager needed to know if I needed anything. I loved it. The customer service is amazing and now I’m spoiled.

Drones

If you are missing our drone experience, do not fear, I’m back next week with another drone post. Here’s 2021 Will Make You Give Drones The Respect They Deserve until then. I do hope you enjoyed the BMW piece though. We love the brand around here.

Conclusion

Do you have any BMW Experience stories? Leave a comment below. I’d love to hear your thoughts!

Ukela is the founder of Tech-Ke Solutions.  A programmer from a rural Tennessee town,  she’s worked her way through a degree and a half, studying business and computer science and information technology.  She and the Tech-ke team love discussing, debating and  blogging about technology. They are Drone, BMW and Programming enthusiasts but love educating and sharing just about anything tech-focused. New posts every Sunday!

Drones On the Way to Neighborhoods

Manna Drone Delivery is Coming for the U.S., Aggressively and Without Apology

Drones On the Way to Neighborhoods
Delivery Drones On the Way to Neighborhoods
Photo: Jason Blackeye

Bobby Healy, CEO and Founder of Manna Drone Delivery and successful businessman of other technology companies, has his eye on the United States. He is currently operating Manna in Ireland and the UK.

“What areas are you guys planning to go into, is it mostly in Europe or do you plan to jump the pond here and come into the U.S.?” – Paul Barron

“Yeah, we’re 100% focused on the U.S., that’s our biggest target market. If it wasn’t for the regulatory stagnation in the U.S., we would already be there, we want to be there in 24 months.” – Bobby Healy

Manna Drone Delivery is Coming for the U.S., Aggressively and Without Apology” will explore the actions that Bobby Healy has taken in Ireland. Consequently, that will be the plan he will emulate in America.

Straight to the Consumer

Drone Burger Drop
Drone Burger Drop
Photo: SK

So, you are probably wondering, if Manna was currently in the U.S., what food could we have delivered to our houses? Do they deliver other things? How long would it take to arrive?

Well, they currently have agreements with Ben & Jerry’s. They have agreements with CoCa-Cola and they even deliver medication. They also have an agreement with Samsung. For example, they are delivering Samsung phones, chargers, etc. to consumers directly from the online store. Need grocery items? “We fly off the roof of our partners. We’re on the roof of Tesco, one of the larger grocery chains in Ireland and the U.K.” – Bobby Healy says.

Drone Neighborhood Delivery
Drone Neighborhood Delivery
Photo: Ameer Basheer

Service Delivery Stats

“We fly at an altitude of 80 metres and a speed of over 80kph –  delivering within a 2km radius in less than 3 minutes.​” Out of a town of 10,000, they have hit 35% of homes already. There are 75% of them participating repeat delivery. They also had a 65% approval during Covid, 2020, now that number is 98%. The goal is to scale Ireland and parts of the UK in ’21, ’22; ’22, ’23 and onward, with an eye on U.S., according to Bobby Healy, Again, Manna Drone Delivery is Coming for the U.S. Aggressively and Without Apology” points out his constant focus and mention on scaling the business into the U.S.

“One person can do anywhere from 2 to 3 deliveries per hour, a little bit less in the suburbs. With our system we can do about 20 deliveries per hour, per person. The aircraft is totally autonomous. It has on board three flight computers and each flight computer can independently fly the aircraft. It has three sets of sensors, gps, lidar and radar…that obviously has connectivity to our cloud. One person is responsible for 15-20 aircraft at a time at mission control.” – Bobby Healy

Drone Noodle Delivery
Drone Noodle Delivery
Photo: Sestrjevitovschii Ina

Committed to Drone Delivery Safety

“Actually, the important thing is safety. There is no way to scale in this industry if you don’t have aviation levels of safety and engineering in your aircraft. That is where we are different…We’re going to be flying at scale 10 million plus flights a day. Therefore, the law of large numbers dictates that you don’t need a drone or something that takes a year to build, you need something that takes you generations of education from aviation best practice to engineer…When you are flying over a community, or suburb of 50,000 people, you need to be pretty sure that there is no possibility of a failure.” -Bobby Healy

In The 3 Biggest Reasons We Are Afraid Of Drones, I detailed some of the privacy concerns that the public had expressed. However, it seems that of the people that were concerned in the beginning, more people (in Ireland and the UK at least) have opened up and either (1) value the convenience of the service over the privacy concerns, (2) have researched and trust Manna, or (3) experienced it and the experience changed their minds.

Manna Drone Delivery is Coming for the U.S. Aggressively and Without Apology” has given some insight into Bobbly Healy’s plans for a new way to get us our food in America. However, I do wish that there were some harder questions asked in interviews. For instance, “Where are the statistics on trust and privacy, as Manna rolls out this service in multiple areas?” I realize that approval ratings, based on surveys, have increased over time, but it would be nice to see the time-stamped data as it progressed and is progressing.

Also, Mr. Healy says that he is “creating jobs” but he also stated that he is placing one person at the mission control desk for 15-20 drones? He said, “the only loser in this is the guy on the bicycle, the guy on the motorbike, or the guy in the car, the [low-wage] gig economy job anyway and what we’re doing is we’re creating jobs for well-trained employees of a drone delivery company.”

Also, I wish that he was asked how well he thinks he will do in competition with Amazon’s years of infrastructure and chain supply that is, by the way, already trusted and established?

Lastly, do Manna drones deliver in rain or storms? We know that drones are sensitive to high winds and weather.

What steps has Mr. Healy taken to move into the US marketplace or is he just watching regulation? If you have run across any of these answers, feel free to start a discussion in the comments.

Drone Delivery Competition

There are delivery companies operating in California and other places currently. Some are food delivery only and others extend outside of food delivery. I am working on another blog addressing these. Meanwhile, here are Mr. Healy’s thought on China.

“China is a closed market for companies like us. We don’t look at them as an opportunity, but we certainly look at every other continent in the world as an opportunity.” – Bobby Healy

The reason that he said this is because China already has formed its delivery service called The Standard. Here’s a bit about it. “The Specification for Express Delivery Service by Unmanned Aircraft (the ‘Standard’) issued by the State Post Bureau of PRC will be effective from January 1st, 2021. The Standard was jointly formulated by industry-leading players including EHang (Nasdaq: EH), JD.com (Nasdaq: JD), and ZTO Express (NYSE: ZTO). As China’s first industry standard for express delivery service by unmanned aircrafts, the implementation of the Standard is of great significance for improving the last-mile delivery service, ensuring the safety of operations, as well as promoting the development of intelligent aerial logistics of urban air mobility (‘UAM’) industry.” –EHang

Approaching Drone
Approaching Drone
Photo: Aaron Burden

What’s Next for Drone Delivery

Keep your eyes peeled for another blog that I am developing on the many other drone delivery companies. These are companies that are currently operating or are soon beginning operations. Tripp Shannon, CRO of DroneUp, is quick to point out that “drones are the future of developing smart cities”, so we will also delve into that.

Conclusion

Would you like to hear more details on Manna’s plans to come to the U.S.? Leave a comment below. I’d love to hear your thoughts!

Ukela is the founder of Tech-Ke Solutions.  A programmer from a rural Tennessee town,  she’s worked her way through a degree and a half, studying business and computer science and information technology.  She and the Tech-ke team love discussing, debating and  blogging about technology. They are Drone, BMW and Programming enthusiasts but love educating and sharing just about anything tech-focused.

Ukela
Ukela

Thanks for visiting, y’all!